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Airbnb Before, During and After COVID-19
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CC BY
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This book explores how Airbnb has developed from its early days as a niche accommodation provider to the alternative traveller segment to a mainstream booking platform for short-term accommodation and other travel-related services. Every chapter discusses three distinct periods of time: the time before, during and after COVID-19. The pandemic has disrupted Airbnb’s growth and expansion trajectory, leading Airbnb to focus once again on the key to its success: local communities.

Subject:
Business and Communication
Material Type:
Textbook
Provider:
University of Queensland
Author:
Sara Dolnicar
Date Added:
06/28/2021
Artificial Intelligence in Hospitality: A Future Not Too Far|Prithvi Roy Assistant Professor-Welcomgroup graduate school of hotel administration-Manipal Academy of higher education
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CC BY
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Artificial Intelligence (AI) promises to offer tremendous opportunities for service excellence, creation of newer domain of employment avenues, and in the process augment industrial and economic growth for countries. The question, however, is India ready to embrace AI and pave for a new technology revolution? India’s history does indeed support this possibility. In the past, starting in the late 1980s, India successfully clasped the computer revolution bubble and took almost a decade to become an information technology (IT) leader in the world. Today, the Indian IT sector contributes significantly to the country’s GDP and is among the highest employment opportunity provider in the country. The journey of India as an IT major, however, has not been without its ups and downs.  

Subject:
Arts and Humanities
Computer Science
Material Type:
Reading
Author:
Prithvi Roy
Date Added:
08/27/2020
Customer Service Management I Canvas course shell
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CC BY-NC
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Course Description
This course provides an in-depth study of the methods and techniques employed by the hospitality and tourism industry to accomplish effective and efficient customer service operation. Includes combined discussions of management theory, systems, decision-making, and leadership directly relevant to any profession with emphasis on the hospitality industry. Also covers the business facets of human resource management, finance, ethics, and total quality management with a business environment.

Course Learning Outcomes
At the end of this course, students will be able to:

· Explain the elements of a service culture and what separates average and excellent customer service
· Identify consumer behaviors and needs as they relate to customer decisions
· Identify factors that help better serve a diverse customer base
· Describe how to build and maintain trust as related to quality service

Subject:
Business and Communication
Material Type:
Full Course
Author:
Velda Arnaud
Date Added:
03/11/2020
Hospitality & Tourism Industry Canvas course shell
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CC BY-SA
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Course Description
This course introduces the hospitality industry as a single, interrelated industry composed of food and beverage, travel and tourism, lodging, meeting and planning events, recreation and leisure, recreational entertainment, and eco and heritage tourism.

Course Objectives
The student will:
• Identify the characteristics of the hospitality industry
• Explain the various components of tourism
• Discuss the hotel business development and classifications
• Discuss hotel and rooms division operation
• Explain hotel operations and food and beverage division
• Discuss various aspects of the recreation/leisure industry as it relates to tourism
• Explain the difference between meetings, expositions, and conventions

Subject:
Business and Communication
Material Type:
Full Course
Author:
Velda Arnaud
Date Added:
03/11/2020
Introduction to Tourism and Hospitality in BC
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CC BY
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This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC’s tourism and hospitality management programs. All chapters have been reviewed by experts in the field. Each chapter is organized thematically moving from a global, then national, and finally provincial context. Chapters contain "Spotlight On" boxes that highlight an organization, business, or other key component and "Take a Closer Look" features that encourage further reading on particular subjects. Key terms, exercises and case studies can be found at the end of each chapter.

Subject:
Career and Technical Education
Material Type:
Textbook
Provider:
BCcampus
Provider Set:
BCcampus Open Textbooks
Author:
Don Webster
Donna Owens
Eugene Thomlinson
Geoffrey Bird
Griff Tripp
Heather Knowles
Keith Henry
Kelly Glazer
Lynda Robinson
Micki McCartney
Morgan Westcott
Peter Briscoe
Ray Freeman
Rebecca Wilson-Mah
Terry Hood
Date Added:
01/01/2015
The Mark
Conditional Remix & Share Permitted
CC BY-NC-SA
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The Segmentation Game is a short interactive exercise designed to help students understand the importance of segmenting a market to select target segments before designing a hospitality service.

Subject:
Business and Communication
Material Type:
Activity/Lab
Date Added:
08/08/2019
The Market Segmentation Game
Conditional Remix & Share Permitted
CC BY-NC-SA
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The Segmentation Game is a short interactive exercise designed to help students understand the importance of segmenting a market to select target segments before designing a hospitality service.

Subject:
Business and Communication
Material Type:
Activity/Lab
Date Added:
01/28/2016
Modern Pastry and Plated Dessert Techniques
Unrestricted Use
CC BY
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Modern Pastry and Plated Dessert Techniques is one of a series of Culinary Arts books developed to support the training of students and apprentices in British Columbia’s food service and hospitality industry. Although created with the Professional Cook and Baker programs in mind, these have been designed as a modular series, and there for can be used to support a wide variety of programs that offer training in food service skills.

Subject:
Career and Technical Education
Material Type:
Textbook
Provider:
BCcampus
Provider Set:
BCcampus Open Textbooks
Author:
BC Cook Articulation Committee
Date Added:
01/01/2015
Practical Learning in Hospitality Education
Unrestricted Use
CC BY
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This book examines different practical hospitality training work experience models implemented by degree granting institutions throughout the world. Through a series of research essays and reflective case studies, the book explores the range of on and off campus models used by tertiary providers to ensure their students gain practical experience that complements their formal classroom education. The book is organized into five sections: Practical learning in on-campus commercial hotels; Practical learning in on-campus training hotels; Practical learning in on campus training units; Off campus practicums and internships, and; Internship experiences from students and industry.

Subject:
Career and Technical Education
Material Type:
Textbook
Provider:
Open Textbooks at University of Queensland
Author:
Bob McKercher
Lianping Ren
Date Added:
06/28/2021
Relationship of Amusements and Recreation to Travel and Tourism
Conditional Remix & Share Permitted
CC BY-NC-SA
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Understand the relationship between amusements and recreation and travel and tourism.  Also, analyze their significance in the industry.

Subject:
Business and Communication
Culinary Arts
Material Type:
Assessment
Lesson
Lesson Plan
Author:
Jan Osborn
Date Added:
07/13/2023