Lesson 1: Fundamentals of Business Communication (view)

Units included with this Open Author resource:

Unit 1
Business Communication


Success in the world of work depends to a great extent on a person’s ability to communicate. This course will provide learners with practice in occupational writing, both correspondence and reports. Half of the course deals with correspondence, with particular emphasis on employment letters, customer relations and sales messages. The remaining units focus on report preparation, with practice in writing descriptions, instructions, progress reports and proposals. The material is interesting, and the exercises are relevant to most administrative, supervisory and managerial positions. The approach to study should make the learners work really enjoyable. If the learners are motivated and can commit themselves to doing a good job of the course, they will derive a great deal of benefit from it.