Develop Written Communication Strategies for Workplace
1. Effective Business Communication
o Getting Started: Effective Business Communication
o Why Is It Important to Communicate Well?
o Your Responsibilities as a Communicator
o Video: The Importance of Communication
o Video: NLP Communication Model
o Additional Resources: Effective Business Communication
o References: Effective Business Communication
o Sample Assessment: Communication Model Label Assignment
2. Understanding Your Audience
o Getting Started: Understanding Your Audience
o Self-Understanding Is Fundamental to Communication
o Getting to Know Your Audience
o Listening and Reading for Understanding
o Video: Know Your Audience and Purpose
o Video: Culture, Context, Communication, and Power
o Additional Resources: Understanding Your Audience
o References: Understanding Your Audience
o Getting to Know Your Audience
o Listening and Reading for Understanding
o Video: Know Your Audience and Purpose
3. Effective Business Writing
o Getting Started: Effective Business Writing
o Oral versus Written Communication
o Style in Written Communication
o Principles of Written Communication
o Overcoming Barriers to Effective Written Communication
o Video: Tone in Professional Writing
o Video: Avoiding Jargon and Slang
o Additional Resources: Effective Business Writing
o References: Effective Business Writing
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4. Writing
o Writing
o Paraphrase and Summary versus Plagiarism
5. The Writing Process: How Do I Begin?
o Drafting
o The Writing Process: End-of-Chapter Exercises
6. Writing Essays: From Start to Finish
o Developing a Strong, Clear Thesis Statement
o Writing Introductory and Concluding Paragraphs
o Writing Essays: End-of-Chapter Exercises
7. Writing Basics: What Makes a Good Sentence?
o Pronouns
o Misplaced and Dangling Modifiers
o Writing Basics: End-of-Chapter Exercises
o Video: Effective Writing Skills
8. Punctuation
o Commas
o Colons
o Quotes
o Dashes
o Hyphens
o Punctuation: End-of-Chapter Exercises
o Punctuation: End-of-Chapter Exercises
9. Working with Words: Which Word Is Right?
o Spelling
o Working with Words: End-of-Chapter Exercises
10. Help for English Language Learners
o Count and Noncount Nouns and Articles
o Pronouns
o Help for English Language Learners: End-of-Chapter Exercises
11. Writing Paragraphs: Separating Ideas and Shaping Content
o Purpose, Audience, Tone, and Content
o Effective Means for Writing a Paragraph
o Writing Paragraphs: End-of-Chapter Exercises
12. Refining Your Writing: How Do I Improve My Writing Technique?
o Coordination and Subordination
o Refining Your Writing: End-of-Chapter Exercises