Automotive Worker Characteristics 1-5
Overview
In the Continuous Improvement advanced Experience, students will explore concepts, skills and tools that support improvement in themselves, their peers, and their workplaces. This unit is comprised of content derived from competencies associated with the Technical Skills Grounded in Academics Essential Elements of the SkillsUSA Framework
Automotive Worker Characteristics 1
Program: Automotive Technology
Class Number: AUT 0001
Class Name: Worker Characteristic
Length: 6 Hours
Class Description:
In the Continuous Improvement advanced Experience, students will explore concepts, skills and tools that support improvement in themselves, their peers, and their workplaces. This unit is comprised of content derived from competencies associated with the Technical Skills Grounded in Academics Essential Elements of the SkillsUSA Framework
Prerequisites:
Completion of TCAT Campus Orientation
Completion of Automotive Safety and Orientation
Entry Level Skill-Sets/Standards:
Students should have proficiency with basic personal computer skills including: Using a mouse/keyboard, use a web-browser to open and navigate web pages, Basic operating system functions to support saving and printing files.
Students will be able to demonstrate knowledge of:
- Computer and Technology Literacy
- Job-Specific Skills
- Safety and Health
- Service Orientation
- Professional Development
Textbook (s), Supplementary and Related Instructional Materials:
Required Textbooks:
| 9781284171822 | Bundle: Fundamentals of Automotive Technology 2nd Ed TEXTBOOK / 2 year PREFERRED ACCESS FAT2E Online Access Pack |
Supplementary Materials:
Supplemental textbook materials will be provided when assigned.
Online references and training materials will be used extensively for this course.
Instructional Materials
Skills USA Career Essentials
Please follow the instructions in the Career Essentials Student Login Instructions PDF located in CDX using the provided key name. Complete Unit 1: Continuous Improvement. Let the instructor know when you are ready for the Pre-Test, they will provide the Proctor credentials.
- Class Outline: Review all instructional materials, including the chapter in Fundamentals of Automotive Technology: Principles and Practice, 2e, and all related presentation support materials.
| Unit | Topics | Assignment Reference | Resource |
| 1 | Unit 1 – Continuous Improvement | ||
| Skills USA Career Essentials Unit 1 Pretest | Pre-test and Overview | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.A: Computer and Technology Literacy | Using Technology Responsibly | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.A: Computer and Technology Literacy | Validating Information Online | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.B: Job-Specific Skills | Action Planning to Stretch Your Skills | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.B: Job-Specific Skills | Planning a Process | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.B: Job-Specific Skills | Going Above and Beyond | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.C Safety and Health | Committing to Personal Well-being | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.C Safety and Health | Following Safety Policies | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.C Safety and Health | Responding in an Emergency | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.D: Service Orientation | Building Strong Relationships | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.D: Service Orientation | Personal and Professional Time | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.D: Service Orientation | Customer Service Role-play | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.E: Professional Development | Your Career Interview | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.E: Professional Development | Your Career Path | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.E: Professional Development | Your Progress Interview | Skills USA Career Essentials | |
| Career Essentials Unit 1 Essential Element 1.E: Professional Development | Standout Portfolios | Skills USA Career Essentials | |
| Career Essentials Unit 1 | Post-test: Continuous Improvement | Skills USA Career Essentials |
Class Goals:
This class will explore:
- Computer and Technology Literacy
- Job-Specific Skills
- Safety and Health
- Service Orientation
- Professional Development
- Expected Learning Outcomes:
Upon Successful completion of this class, and obtaining Mastery Level of assessment with the unit objectives and skills, the student is expected to be able to:
- Computer and Technology Literacy: These are the skills needed in an ongoing process to effectively manage data, find innovative ways to make workplace tasks and processes more efficient and determine the reliability of information found online.
- Job-Specific Skills: These skills focus on finding incremental ways to build confidence in your abilities, teach others, seek help when you need it and make decisions that improve performance. Cumulatively, job-specific skills really add up!
- Safety and Health: Building safety and health-related skills involves finding small, consistent ways to prevent disease, improve the way you eat and stay in shape. It also includes building a strong peer network, observing safety and health policies to strengthen productivity and help others thrive and following safety procedures.
- Service Orientation: This skill involves responding to internal and external customers, demonstrating focus and presence and attending to personal matters outside the workplace in an effort for ongoing improvement.
- Professional Development: This includes an ongoing commitment — and demonstration of openness — to learn, grow and change, as well as the ability to find and use appropriate resources, manage your personal career and work toward licensing and certification requirements.
- Academic Assessment and Evaluation:
A. Related Information 33.3% of Grade
Chapter tests and Final Exams Average
B. Skill Proficiency 33.3% of Grade
Shop assignments and documentation (task sheets)
C. Worker Characteristics 33.3% of Grade
Attendance, Appearance, and Attitude
D. Bonus Points/ Extra Credit equal to the number of points above a passing grade on the ASE Exams in each subject.
E. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the Automotive Technology program.
A. Unit Level Exam(s)
Students must provide a digital copy of the Unit 1 Certificate uploaded into CDX to receive credit. The grade will be the post-test score once the certificate has been submitted into CDX.
B. Penalties
No late assignment or post-test submissions will be accepted.
C. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the AT program.
- General Class/Shop Rules
Attendance
Students are expected to attend class regularly.
- Class starts promptly at 8:00 am. Students must be in the classroom at 8:00 or be counted tardy.
- Students must sign out to leave the Automotive Technology area during class hours.
- Absent hours will be counted for sleeping in class and not participating in clean-up.
- Please contact the instructor when absent. Students who are absent three consecutive days with no contact will be dropped from enrollment.
Appearance
Students are expected to maintain a professional appearance while in class.
- Safety glasses are always required in the shop work areas.
- Steel toe shoes or boots are required.
- Uniforms must fit properly, and jackets must be grey flame-resistant fabric, no hoodies.
- Hats and tinted safety glasses are not permitted.
- Students will be sent home to correct uniform issues, and absent hours will increase.
- Tobacco use is only permitted in designated areas.
- Students should not loiter in the parking lot.
Attitude
- Students are expected to employ positive, professional and productive attitudes in class.
- Students will always observe shop safety. Horseplay will not be tolerated. Shop work is only permitted when the instructor is present.
- Students are always to speak respectfully to everyone. Profane, offensive, or harassing language is not tolerated.
- Students are to be on task while in class. Unauthorized cell phone or internet use will cost points. Food is to be eaten before class and during lunch break only. Drinks must be kept off the computer tables.
- Students are to respect customers, TCAT Knoxville, and classmate’s property.
- Fender covers are required for every project.
- All parts and fluids are to be returned to the customer.
- Reckless driving will not be tolerated.
- Test drives must be authorized by the instructor.
- All traffic laws must be obeyed during test drives.
- TCAT Knoxville tools and equipment must be used properly and returned in the original condition. No one is allowed in the tool room without permission from the instructor. Students assigned to the tool room must stay in the tool room.
- Tool carts are to be kept neat and orderly. Nothing should be left on the tool carts between projects.
- TCAT Knoxville computers are to be left in their original configuration.
- Students will not use classmate’s items without permission.
- Policies:
Details specific to all Technology Center policies as well as each policy listed can be found in the current revision to the TCAT Knoxville Institutional Catalog and Student Handbook online at
https://tcatknoxville.edu/current-students/student-handbookcatalog
(You will need to reference your institutions online catalog and student handbook)
- Attendance:
The nature of the programs at the Tennessee Colleges of Applied Technology is such that it is necessary for every student to attend regularly. Excessive interruptions due to absences will have an adverse effect on student progress.
The attendance policy is intended to promote dependability and positive worker characteristics essential to success in the workforce. Students are expected to be punctual and attend class each day. The purpose of the attendance policy is to provide those students with mitigating circumstances or emergencies beyond their control an exception to perfect attendance. Discretionary hours or personal time away from school is not considered appropriate absences. Further, students are required to call in absences to their instructor.
All students must attend at least 90.3% of their scheduled hours in order to maintain satisfactory attendance.
Any student who terminates for any cause and is in probationary status will continue the same probationary status if that student re-enters within one year of the termination date. When a student is terminated a second time because of failing grades and/or violation of policies, the administration must give approval before re-application can be made. Any student terminated due to attendance violations must wait a full trimester before being permitted to re-enroll.
- Disciplinary Policies:
Additional Information can be found on the Tennessee Board of Regents website at http://www.tbr.edu/policies/default.aspx?id=8033
0240-3-21-.01 Institution Policy Statement
0240-3-21-.02 Disciplinary Offenses
0240-3-21-.03 Academic and Classroom Misconduct
0240-3-21-.04 Disciplinary Sanctions
0240-3-21-.05 Disciplinary Procedures
0240-3-21-.06 Traffic and Parking Regulations
- Student Progress:
The Progress Policy provides the minimum criteria for evaluating student achievement relating to identified occupational competencies and defines retention standards of the institution.
Evaluations are recorded for each student at the end of the 72 days of instruction that comprise a trimester.
The trimester grade report will reflect each student’s progress in the following areas:
• Skill Proficiency
• Related Information (Academic Scores)
• Worker Characteristics
A student must maintain a “C” or better average for the 72 day period of instruction. Failure to do so will result in termination at the end of the trimester.
NOTE: Additional retention standards for specific programs may be maintained by the school pursuant to accreditation or licensing requirements. Students receiving financial aid should refer to that section of the catalog for additional requirements for eligibility.
- Computer Operation, Internet/Network Access:
Each computer user must review the policy and guidelines of the institution before operating any computer system. Compliance with this policy is necessary to insure maximum utilization and performance of each computer system, as well as provide a sense of security and respectful cooperation among the school community. Strict adherence to this policy will prevent costly damage or repair, down-time, and/or loss of computer privileges.
(1) No computer system may be used without prior approval of the supervising instructor or other school official.
(2) Because software is protected under copyright laws, no software can be copied without written authorization.
(3) No outside software can be loaded on school computers without written approval.
(4) Changes to a system’s configuration or the inappropriate deleting or changing of computer settings is forbidden.
(5) Technical manuals must not be removed from the training area.
(6) Computers must not be moved or repositioned on tables.
(7) To prevent damage to any system, computer users should not eat, drink or smoke around computer equipment.
(8) Specific instructions for access to the Internet or network:
(a) The system may not be used for personal or private matters.
(b) Creating, distributing, or accessing hate mail, pornographic or obscene material, discriminatory or harassing materials or communications is strictly forbidden.
(c) Anti-social behaviors (including spamming) are forbidden.
(d) Accessing pornographic images or language is forbidden.
(e) Creating, distributing, or accessing confidential material, including, but not limited to, test files or student/personnel records is forbidden.
Any person who violates this policy will be subject to appropriate disciplinary sanctions, including dismissal and/or possible prosecution.
- Services for Students with Disabilities:
According to Section 504 of the 1973 Rehabilitation Act and the 1990 Americans with Disabilities Act (ADA), a student with a disability is someone who has a physical or mental impairment; has a history of impairment; or is believed to have a disability that substantially limits one or more of the major life activities, such as learning, speaking, working, hearing, breathing, caring for oneself, performing manual tasks, seeing, or walking.
TCAT provides services and academic accommodations for students with disabilities who self-identify as having a disability and provide appropriate documentation of the disability to Student Services. Student Services coordinates the services and academic accommodations for all students with disabilities.
These services include, but are not limited to, assistance with registration; new student advising; volunteer note-takers; notification to faculty of accommodation requests; extended/alternative testing; readers, scribes, and interpreters; tutor referrals; designated liaisons to faculty, staff, and the Department of Vocational Rehabilitation; use of campus adaptive equipment; and assistance in identifying/locating adaptive equipment.
Services of a personal nature are not provided. Students who need support services or accommodations for testing are encouraged to contact this office prior to enrollment.
Persons who need assistance or information on services that are available to students with disabilities should contact the Student Services Department.
Syllabus Changes:
The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual communication and posting both notification and nature of change(s) on the course Learning Management System.
Technical Support:
For additional support on specific course content, objectives and requirements, please contact your course Instructor.
Automotive Worker Characteristics 2
Program: Automotive Technology
Class Number: AUT 0002
Class Name: Worker Characteristic
Length: 6 Hours
Class Description:
In this unit, learners will take action to create a desired result with little supervision. With focus and dedication, anyone can build this skill. Those who consistently demonstrate initiative at work are highly valued by their employers, peers, and customers. The Initiative unit is comprised of content derived from competencies associated with the Personal Skills component of the SkillsUSA Framework.
Prerequisites:
Completion of TCAT Campus Orientation
Completion of Automotive Safety and Orientation
Entry Level Skill-Sets/Standards:
Students should have proficiency with basic personal computer skills including: Using a mouse/keyboard, use a web-browser to open and navigate web pages, Basic operating system functions to support saving and printing files.
Students will be able to demonstrate knowledge of:
- Work Ethic
- Professionalism
- Responsibility
- Adaptability/Flexibility
- Self-Motivation
- Integrity
Textbook (s), Supplementary and Related Instructional Materials:
Required Textbooks:
| 9781284171822 | Bundle: Fundamentals of Automotive Technology 2nd Ed TEXTBOOK / 2 year PREFERRED ACCESS FAT2E Online Access Pack |
Supplementary Materials:
Supplemental textbook materials will be provided when assigned.
Online references and training materials will be used extensively for this course.
Instructional Materials
Skills USA Career Essentials
Please follow the instructions in the Career Essentials Student Login Instructions PDF located in CDX using the provided key name. Complete Unit 2: Initiative. Let the instructor know when you are ready for the Pre-Test, they will provide the Proctor credentials.
- Class Outline: Review all instructional materials, including the chapter in Fundamentals of Automotive Technology: Principles and Practice, 2e, and all related presentation support materials.
| Unit | Topics | Assignment Reference | Resource |
| 1 | Unit 2 - Initiative | ||
| Skills USA Career Essentials Unit 2 Pretest | Pre-test and Overview | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.A: Integrity | Being Accountable | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.A: Integrity | Documenting Your Personal Values | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.B: Work Ethic | Being a Great Employee | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.B: Work Ethic | Finding Leadership Opportunities | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.C: Professionalism | Dress Code Interview | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.C: Professionalism | Reimagining Professionalism | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.C: Professionalism | Modeling Professionalism | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.D: Responsibility | Producing Great Work | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.D: Responsibility | Initiating Tasks | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.D: Responsibility | Holding Yourself Accountable | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.E: Adaptability/Flexibility | Initiating Change | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.E: Adaptability/Flexibility | Resolving Workplace Challenges | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.F: Self-Motivation | Planning for Success | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.F: Self-Motivation | Presenting Professional Attributes | Skills USA Career Essentials | |
| Career Essentials Unit 2 Essential Element 2.F: Self-Motivation | Researching Job Opportunities | Skills USA Career Essentials | |
| Skills USA Career Essentials Unit 2 | Post-test: Initiative | Skills USA Career Essentials |
Class Goals:
This class will explore:
- Work Ethic
- Professionalism
- Responsibility
- Adaptability/Flexability
- Self-Motivation
- Integrity
- Expected Learning Outcomes:
Upon Successful completion of this class, and obtaining Mastery Level of assessment with the unit objectives and skills, the student is expected to be able to:
- Work Ethic: Having a strong work ethic helps you stand out in the workplace and earn respect and trust. It also means demonstrating initiative through tenacity and dedication to excellence. You are committed to being punctual, meeting deadlines and following established policies and procedures.
- Professionalism: Exhibiting professionalism means demonstrating loyalty, self-confidence, maturity, and a positive image — and behaving in alignment with workplace standards.
- Responsibility: Being responsible means people can depend on you; you follow through on your commitments. You are reliable and consistent, and you demonstrate personal and financial well-being.
- Adaptability/Flexibility: This skill involves embracing change, fostering creativity and new ideas and demonstrating resilience.
- Self-Motivation: When you are self-motivated, you are willing to learn. You exhibit passion for life and your career, and you can work with little or no supervision. You are in the habit of taking initiative and maintaining a positive attitude.
- Integrity: Having integrity means you do what you say you are going to do, even when no one is watching. You demonstrate honesty and ethical, authentic behavior, and you accept responsibility for your actions.
- Academic Assessment and Evaluation:
A. Related Information 33.3% of Grade
Chapter tests and Final Exams Average
B. Skill Proficiency 33.3% of Grade
Shop assignments and documentation (task sheets)
C. Worker Characteristics 33.3% of Grade
Attendance, Appearance, and Attitude
D. Bonus Points/ Extra Credit equal to the number of points above a passing grade on the ASE Exams in each subject.
E. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the Automotive Technology program.
A. Unit Level Exam(s)
Students must provide a digital copy of the Unit 1 Certificate uploaded into CDX to receive credit. The grade will be the post-test score once the certificate has been submitted into CDX.
B. Penalties
No late assignment or post-test submissions will be accepted.
C. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the AT program.
- General Class/Shop Rules
Attendance
Students are expected to attend class regularly.
- Class starts promptly at 8:00 am. Students must be in the classroom at 8:00 or be counted tardy.
- Students must sign out to leave the Automotive Technology area during class hours.
- Absent hours will be counted for sleeping in class and not participating in clean-up.
- Please contact the instructor when absent. Students who are absent three consecutive days with no contact will be dropped from enrollment.
Appearance
Students are expected to maintain a professional appearance while in class.
- Safety glasses are always required in the shop work areas.
- Steel toe shoes or boots are required.
- Uniforms must fit properly, and jackets must be grey flame-resistant fabric, no hoodies.
- Hats and tinted safety glasses are not permitted.
- Students will be sent home to correct uniform issues, and absent hours will increase.
- Tobacco use is only permitted in designated areas.
- Students should not loiter in the parking lot.
Attitude
- Students are expected to employ positive, professional and productive attitudes in class.
- Students will always observe shop safety. Horseplay will not be tolerated. Shop work is only permitted when the instructor is present.
- Students are always to speak respectfully to everyone. Profane, offensive, or harassing language is not tolerated.
- Students are to be on task while in class. Unauthorized cell phone or internet use will cost points. Food is to be eaten before class and during lunch break only. Drinks must be kept off the computer tables.
- Students are to respect customers, TCAT Knoxville, and classmate’s property.
- Fender covers are required for every project.
- All parts and fluids are to be returned to the customer.
- Reckless driving will not be tolerated.
- Test drives must be authorized by the instructor.
- All traffic laws must be obeyed during test drives.
- TCAT Knoxville tools and equipment must be used properly and returned in the original condition. No one is allowed in the tool room without permission from the instructor. Students assigned to the tool room must stay in the tool room.
- Tool carts are to be kept neat and orderly. Nothing should be left on the tool carts between projects.
- TCAT Knoxville computers are to be left in their original configuration.
- Students will not use classmate’s items without permission.
- Policies:
Details specific to all Technology Center policies as well as each policy listed can be found in the current revision to the TCAT Knoxville Institutional Catalog and Student Handbook online at
https://tcatknoxville.edu/current-students/student-handbookcatalog
(You will need to reference your institutions online catalog and student handbook)
- Attendance:
The nature of the programs at the Tennessee Colleges of Applied Technology is such that it is necessary for every student to attend regularly. Excessive interruptions due to absences will have an adverse effect on student progress.
The attendance policy is intended to promote dependability and positive worker characteristics essential to success in the workforce. Students are expected to be punctual and attend class each day. The purpose of the attendance policy is to provide those students with mitigating circumstances or emergencies beyond their control an exception to perfect attendance. Discretionary hours or personal time away from school is not considered appropriate absences. Further, students are required to call in absences to their instructor.
All students must attend at least 90.3% of their scheduled hours in order to maintain satisfactory attendance.
Any student who terminates for any cause and is in probationary status will continue the same probationary status if that student re-enters within one year of the termination date. When a student is terminated a second time because of failing grades and/or violation of policies, the administration must give approval before re-application can be made. Any student terminated due to attendance violations must wait a full trimester before being permitted to re-enroll.
- Disciplinary Policies:
Additional Information can be found on the Tennessee Board of Regents website at http://www.tbr.edu/policies/default.aspx?id=8033
0240-3-21-.01 Institution Policy Statement
0240-3-21-.02 Disciplinary Offenses
0240-3-21-.03 Academic and Classroom Misconduct
0240-3-21-.04 Disciplinary Sanctions
0240-3-21-.05 Disciplinary Procedures
0240-3-21-.06 Traffic and Parking Regulations
- Student Progress:
The Progress Policy provides the minimum criteria for evaluating student achievement relating to identified occupational competencies and defines retention standards of the institution.
Evaluations are recorded for each student at the end of the 72 days of instruction that comprise a trimester.
The trimester grade report will reflect each student’s progress in the following areas:
• Skill Proficiency
• Related Information (Academic Scores)
• Worker Characteristics
A student must maintain a “C” or better average for the 72 day period of instruction. Failure to do so will result in termination at the end of the trimester.
NOTE: Additional retention standards for specific programs may be maintained by the school pursuant to accreditation or licensing requirements. Students receiving financial aid should refer to that section of the catalog for additional requirements for eligibility.
- Computer Operation, Internet/Network Access:
Each computer user must review the policy and guidelines of the institution before operating any computer system. Compliance with this policy is necessary to insure maximum utilization and performance of each computer system, as well as provide a sense of security and respectful cooperation among the school community. Strict adherence to this policy will prevent costly damage or repair, down-time, and/or loss of computer privileges.
(1) No computer system may be used without prior approval of the supervising instructor or other school official.
(2) Because software is protected under copyright laws, no software can be copied without written authorization.
(3) No outside software can be loaded on school computers without written approval.
(4) Changes to a system’s configuration or the inappropriate deleting or changing of computer settings is forbidden.
(5) Technical manuals must not be removed from the training area.
(6) Computers must not be moved or repositioned on tables.
(7) To prevent damage to any system, computer users should not eat, drink or smoke around computer equipment.
(8) Specific instructions for access to the Internet or network:
(a) The system may not be used for personal or private matters.
(b) Creating, distributing, or accessing hate mail, pornographic or obscene material, discriminatory or harassing materials or communications is strictly forbidden.
(c) Anti-social behaviors (including spamming) are forbidden.
(d) Accessing pornographic images or language is forbidden.
(e) Creating, distributing, or accessing confidential material, including, but not limited to, test files or student/personnel records is forbidden.
Any person who violates this policy will be subject to appropriate disciplinary sanctions, including dismissal and/or possible prosecution.
- Services for Students with Disabilities:
According to Section 504 of the 1973 Rehabilitation Act and the 1990 Americans with Disabilities Act (ADA), a student with a disability is someone who has a physical or mental impairment; has a history of impairment; or is believed to have a disability that substantially limits one or more of the major life activities, such as learning, speaking, working, hearing, breathing, caring for oneself, performing manual tasks, seeing, or walking.
TCAT provides services and academic accommodations for students with disabilities who self-identify as having a disability and provide appropriate documentation of the disability to Student Services. Student Services coordinates the services and academic accommodations for all students with disabilities.
These services include, but are not limited to, assistance with registration; new student advising; volunteer note-takers; notification to faculty of accommodation requests; extended/alternative testing; readers, scribes, and interpreters; tutor referrals; designated liaisons to faculty, staff, and the Department of Vocational Rehabilitation; use of campus adaptive equipment; and assistance in identifying/locating adaptive equipment.
Services of a personal nature are not provided. Students who need support services or accommodations for testing are encouraged to contact this office prior to enrollment.
Persons who need assistance or information on services that are available to students with disabilities should contact the Student Services Department.
Syllabus Changes:
The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual communication and posting both notification and nature of change(s) on the course Learning Management System.
Technical Support:
For additional support on specific course content, objectives and requirements, please contact your course Instructor.
Automotive Worker Characteristics 3
Program: Automotive Technology
Class Number: AUT 0003
Class Name: Worker Characteristic
Length: 6 Hours
Class Description:
In this unit, learners will explore practices, tools and skills that enable them to work together with others for a common purpose. Collaboration is highly valued in the workplace for its ability to generate creative solutions to problems, apply information and expertise where they are most productive and increase employee satisfaction. The Collaboration unit is comprised of content derived from competencies associated with the Workplace Skills component of the SkillsUSA Framework.
Prerequisites:
Completion of TCAT Campus Orientation
Completion of Automotive Safety and Orientation
Entry Level Skill-Sets/Standards:
Students should have proficiency with basic personal computer skills including: Using a mouse/keyboard, use a web-browser to open and navigate web pages, Basic operating system functions to support saving and printing files.
Students will be able to demonstrate knowledge of:
- Communication
- Decision Making
- Teamwork
- Multicultural Sensitivity and Awareness
- Planning, Organizing, and Management
- Leadership
Textbook (s), Supplementary and Related Instructional Materials:
Required Textbooks:
| 9781284171822 | Bundle: Fundamentals of Automotive Technology 2nd Ed TEXTBOOK / 2 year PREFERRED ACCESS FAT2E Online Access Pack |
Supplementary Materials:
Supplemental textbook materials will be provided when assigned.
Online references and training materials will be used extensively for this course.
Instructional Materials
Skills USA Career Essentials
Please follow the instructions in the Career Essentials Student Login Instructions PDF located in CDX using the provided key name. Complete : Collaboration. Let the instructor know when you are ready for the Pre-Test, they will provide the Proctor credentials.
- Class Outline: Review all instructional materials, including the chapter in Fundamentals of Automotive Technology: Principles and Practice, 2e, and all related presentation support materials.
| Unit | Topics | Assignment Reference | Resource |
| 1 | - Collaboration | ||
| Skills USA Career Essentials Pretest | Pre-test and Overview | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.A: Communication | Communicating with Confidence | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.A: Communication | Summarizing Instructions | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.A: Communication | Communicating with Customers | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.A: Communication | Demonstrating a Process of Product | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.B: Decision Making | Mapping Decisions | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.B: Decision Making | Building Consensus for Decisions | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.C: Teamwork | Managing Conflict | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.C: Teamwork | Rebuilding Team Trust | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.C: Teamwork | Social Issues and the Workplace | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.C: Teamwork | Assessing Your Teamwork Skills | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.D: Multicultural Sensitivity and Awareness | Collaborating with Others | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.D: Multicultural Sensitivity and Awareness | Building Cultural Awareness | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.D: Multicultural Sensitivity and Awareness | Confronting Hidden Bias | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.D: Multicultural Sensitivity and Awareness | Bullying, Bystander to Ally | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.E: Planning, Organizing and Management | Modeling Leaders | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.E: Planning, Organizing and Management | Setting Goals | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.F: Leadership | Pillars of Leadership | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.F: Leadership | Responding to Unethical Behavior | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.F: Leadership | Seeking Leadership Opportunities | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.F: Leadership | Identifying Leadership Skills to Grow | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.F: Leadership | Cultivating Leadership Habits | Skills USA Career Essentials | |
| Career Essentials Unit 3 Essential Element 3.F: Leadership | Giving and Receiving Feedback | Skills USA Career Essentials | |
| Skills USA Career Essentials Unit 3 | Post-test: Collaboration | Skills USA Career Essentials |
Class Goals:
This class will explore:
- Communication
- Decision Making
- Teamwork
- Multicultural Sensitivity and Awareness
- Planning, Organizing, and Management
- Leadership
- Expected Learning Outcomes:
Upon Successful completion of this class, and obtaining Mastery Level of assessment with the unit objectives and skills, the student is expected to be able to:
- Communication: Communication skills help you work professionally with colleagues and customers; get your ideas across verbally and in writing; and understand and apply workplace materials, such as procedures and policies.
- Decision Making: Decision making is about solving problems. Using data, reasoning, resourcefulness, and creativity to solve a problem helps you choose the most effective strategy.
- Teamwork: Team players work cooperatively with others, build trusting relationships, and honor and apply the contributions and individual strengths of team members. These teamwork skills are important, regardless of whether you are a leader or a member of a team.
- Multicultural Sensitivity and Awareness: Being personable toward different people and cultures; fostering appropriate and respectful workplace relationships and interaction; and building your knowledge of different cultures, races, religions, genders, or sexual orientations will help you work well with all your colleagues and/or classmates.
- Planning, Organizing and Management: This includes designing and implementing detailed plans, prioritizing, and managing multiple and changing priorities and persevering to complete projects and tasks within desired time frames and in adherence to established standards of quality.
- Leadership: Good leaders craft and articulate a vision and goals — and motivate and coach others to achieve them — by building positive relationships with others and giving them the resources, they need to be successful.
- Academic Assessment and Evaluation:
A. Related Information 33.3% of Grade
Chapter tests and Final Exams Average
B. Skill Proficiency 33.3% of Grade
Shop assignments and documentation (task sheets)
C. Worker Characteristics 33.3% of Grade
Attendance, Appearance, and Attitude
D. Bonus Points/ Extra Credit equal to the number of points above a passing grade on the ASE Exams in each subject.
E. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the Automotive Technology program.
A. Unit Level Exam(s)
Students must provide a digital copy of the Unit 1 Certificate uploaded into CDX to receive credit. The grade will be the post-test score once the certificate has been submitted into CDX.
B. Penalties
No late assignment or post-test submissions will be accepted.
C. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the AT program.
- General Class/Shop Rules
Attendance
Students are expected to attend class regularly.
- Class starts promptly at 8:00 am. Students must be in the classroom at 8:00 or be counted tardy.
- Students must sign out to leave the Automotive Technology area during class hours.
- Absent hours will be counted for sleeping in class and not participating in clean-up.
- Please contact the instructor when absent. Students who are absent three consecutive days with no contact will be dropped from enrollment.
Appearance
Students are expected to maintain a professional appearance while in class.
- Safety glasses are always required in the shop work areas.
- Steel toe shoes or boots are required.
- Uniforms must fit properly, and jackets must be grey flame-resistant fabric, no hoodies.
- Hats and tinted safety glasses are not permitted.
- Students will be sent home to correct uniform issues, and absent hours will increase.
- Tobacco use is only permitted in designated areas.
- Students should not loiter in the parking lot.
Attitude
- Students are expected to employ positive, professional and productive attitudes in class.
- Students will always observe shop safety. Horseplay will not be tolerated. Shop work is only permitted when the instructor is present.
- Students are always to speak respectfully to everyone. Profane, offensive, or harassing language is not tolerated.
- Students are to be on task while in class. Unauthorized cell phone or internet use will cost points. Food is to be eaten before class and during lunch break only. Drinks must be kept off the computer tables.
- Students are to respect customers, TCAT Knoxville, and classmate’s property.
- Fender covers are required for every project.
- All parts and fluids are to be returned to the customer.
- Reckless driving will not be tolerated.
- Test drives must be authorized by the instructor.
- All traffic laws must be obeyed during test drives.
- TCAT Knoxville tools and equipment must be used properly and returned in the original condition. No one is allowed in the tool room without permission from the instructor. Students assigned to the tool room must stay in the tool room.
- Tool carts are to be kept neat and orderly. Nothing should be left on the tool carts between projects.
- TCAT Knoxville computers are to be left in their original configuration.
- Students will not use classmate’s items without permission.
- Policies:
Details specific to all Technology Center policies as well as each policy listed can be found in the current revision to the TCAT Knoxville Institutional Catalog and Student Handbook online at
https://tcatknoxville.edu/current-students/student-handbookcatalog
(You will need to reference your institutions online catalog and student handbook)
- Attendance:
The nature of the programs at the Tennessee Colleges of Applied Technology is such that it is necessary for every student to attend regularly. Excessive interruptions due to absences will have an adverse effect on student progress.
The attendance policy is intended to promote dependability and positive worker characteristics essential to success in the workforce. Students are expected to be punctual and attend class each day. The purpose of the attendance policy is to provide those students with mitigating circumstances or emergencies beyond their control an exception to perfect attendance. Discretionary hours or personal time away from school is not considered appropriate absences. Further, students are required to call in absences to their instructor.
All students must attend at least 90.3% of their scheduled hours in order to maintain satisfactory attendance.
Any student who terminates for any cause and is in probationary status will continue the same probationary status if that student re-enters within one year of the termination date. When a student is terminated a second time because of failing grades and/or violation of policies, the administration must give approval before re-application can be made. Any student terminated due to attendance violations must wait a full trimester before being permitted to re-enroll.
- Disciplinary Policies:
Additional Information can be found on the Tennessee Board of Regents website at http://www.tbr.edu/policies/default.aspx?id=8033
0240-3-21-.01 Institution Policy Statement
0240-3-21-.02 Disciplinary Offenses
0240-3-21-.03 Academic and Classroom Misconduct
0240-3-21-.04 Disciplinary Sanctions
0240-3-21-.05 Disciplinary Procedures
0240-3-21-.06 Traffic and Parking Regulations
- Student Progress:
The Progress Policy provides the minimum criteria for evaluating student achievement relating to identified occupational competencies and defines retention standards of the institution.
Evaluations are recorded for each student at the end of the 72 days of instruction that comprise a trimester.
The trimester grade report will reflect each student’s progress in the following areas:
• Skill Proficiency
• Related Information (Academic Scores)
• Worker Characteristics
A student must maintain a “C” or better average for the 72 day period of instruction. Failure to do so will result in termination at the end of the trimester.
NOTE: Additional retention standards for specific programs may be maintained by the school pursuant to accreditation or licensing requirements. Students receiving financial aid should refer to that section of the catalog for additional requirements for eligibility.
- Computer Operation, Internet/Network Access:
Each computer user must review the policy and guidelines of the institution before operating any computer system. Compliance with this policy is necessary to insure maximum utilization and performance of each computer system, as well as provide a sense of security and respectful cooperation among the school community. Strict adherence to this policy will prevent costly damage or repair, down-time, and/or loss of computer privileges.
(1) No computer system may be used without prior approval of the supervising instructor or other school official.
(2) Because software is protected under copyright laws, no software can be copied without written authorization.
(3) No outside software can be loaded on school computers without written approval.
(4) Changes to a system’s configuration or the inappropriate deleting or changing of computer settings is forbidden.
(5) Technical manuals must not be removed from the training area.
(6) Computers must not be moved or repositioned on tables.
(7) To prevent damage to any system, computer users should not eat, drink or smoke around computer equipment.
(8) Specific instructions for access to the Internet or network:
(a) The system may not be used for personal or private matters.
(b) Creating, distributing, or accessing hate mail, pornographic or obscene material, discriminatory or harassing materials or communications is strictly forbidden.
(c) Anti-social behaviors (including spamming) are forbidden.
(d) Accessing pornographic images or language is forbidden.
(e) Creating, distributing, or accessing confidential material, including, but not limited to, test files or student/personnel records is forbidden.
Any person who violates this policy will be subject to appropriate disciplinary sanctions, including dismissal and/or possible prosecution.
- Services for Students with Disabilities:
According to Section 504 of the 1973 Rehabilitation Act and the 1990 Americans with Disabilities Act (ADA), a student with a disability is someone who has a physical or mental impairment; has a history of impairment; or is believed to have a disability that substantially limits one or more of the major life activities, such as learning, speaking, working, hearing, breathing, caring for oneself, performing manual tasks, seeing, or walking.
TCAT provides services and academic accommodations for students with disabilities who self-identify as having a disability and provide appropriate documentation of the disability to Student Services. Student Services coordinates the services and academic accommodations for all students with disabilities.
These services include, but are not limited to, assistance with registration; new student advising; volunteer note-takers; notification to faculty of accommodation requests; extended/alternative testing; readers, scribes, and interpreters; tutor referrals; designated liaisons to faculty, staff, and the Department of Vocational Rehabilitation; use of campus adaptive equipment; and assistance in identifying/locating adaptive equipment.
Services of a personal nature are not provided. Students who need support services or accommodations for testing are encouraged to contact this office prior to enrollment.
Persons who need assistance or information on services that are available to students with disabilities should contact the Student Services Department.
Syllabus Changes:
The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual communication and posting both notification and nature of change(s) on the course Learning Management System.
Technical Support:
For additional support on specific course content, objectives and requirements, please contact your course Instructor.
Automotive Worker Characteristics 4
Program: Automotive Technology
Class Number: AUT 0004
Class Name: Worker Characteristic
Length: 6 Hours
Class Description:
In the Customer Service Advanced Experience, students will explore practices, tools and skills that enable them to work together with others for a common purpose. Customer Service is a skill needed in the workplace to provide the support and assistance to people who buy, subscribe to, use or otherwise benefit from an organization’s products or services.
Prerequisites:
Completion of TCAT Campus Orientation
Completion of Automotive Safety and Orientation
Entry Level Skill-Sets/Standards:
Students should have proficiency with basic personal computer skills including: Using a mouse/keyboard, use a web-browser to open and navigate web pages, Basic operating system functions to support saving and printing files.
Students will be able to demonstrate knowledge of:
- Integrity
- Work Ethic
- Service Orientation
- Communication
- Multicultural Sensitivity and Awareness
- Professionalism
Textbook (s), Supplementary and Related Instructional Materials:
Required Textbooks:
| 9781284171822 | Bundle: Fundamentals of Automotive Technology 2nd Ed TEXTBOOK / 2 year PREFERRED ACCESS FAT2E Online Access Pack |
Supplementary Materials:
Supplemental textbook materials will be provided when assigned.
Online references and training materials will be used extensively for this course.
Instructional Materials
Skills USA Career Essentials
Please follow the instructions in the Career Essentials Student Login Instructions PDF located in CDX using the provided key name. Complete Unit 4: Customer Service. Let the instructor know when you are ready for the Pre-Test, they will provide the Proctor credentials.
- Class Outline: Review all instructional materials, including the chapter in Fundamentals of Automotive Technology: Principles and Practice, 2e, and all related presentation support materials.
| Unit | Topics | Assignment Reference | Resource |
| 1 | Unit 4 Customer Service | ||
| Skills USA Career Essentials Pretest | Pre-test and Overview | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.A: Integrity | Accountability in Customer Service | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.A: Integrity | Recovering from Mistakes | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.A: Integrity | Resolving Conflict | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.B: Work Ethic | Demonstrating Work Ethic | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.B: Work Ethic | Respecting Workplace Regulations | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.B: Work Ethic | Finding Service Opportunities | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.B: Work Ethic | Tracking Your Day | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.C: Service Orientation | Managing Customer Conflict | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.C: Service Orientation | Meeting Customers’ Needs | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.C: Service Orientation | Building Customer Relationships | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.C: Service Orientation | Creating a Positive Environment | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.D: Communication | Communicating with Customers | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.D: Communication | Following Instructions | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.D: Communication | Understanding Points of View | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.D: Communication | Persuading Customers | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.D: Communication | Creating a Work Plan | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.D: Communication | Approaching Controversial Issues | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.E: Multicultural Sensitivity and Awareness | Cultural Beliefs and Communication | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.E: Multicultural Sensitivity and Awareness | Respecting Physical and Sensory Challenges | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.E: Multicultural Sensitivity and Awareness | Culture and Conflict | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.F: Professionalism | Respecting Dress Codes | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.F: Professionalism | Modeling Professionalism | Skills USA Career Essentials | |
| Career Essentials Unit 4 Essential Element 4.F: Professionalism | Professionalism Online | Skills USA Career Essentials | |
| Skills USA Career Essentials Unit 4 | Post-test: Collaboration | Skills USA Career Essentials |
Class Goals:
This class will explore:
- Integrity
- Work Ethic
- Service Orientation
- Communication
- Multicultural Sensitivity and Awareness
- Professionalism
- Expected Learning Outcomes:
Upon Successful completion of this class, and obtaining Mastery Level of assessment with the unit objectives and skills, the student is expected to be able to:
- Integrity: Having integrity means you do what you say you’re going to do, even when no one is keeping tabs. You demonstrate honesty and ethical, authentic behavior when dealing with customers and you accept personal responsibility for your actions.
- Work Ethic: When you’re known for having a strong work ethic, you’ll stand out in the workplace and among your customers and earn respect and trust. Having a solid work ethic means demonstrating initiative through tenacity and dedication to excellence. You’re committed to being punctual, meeting deadlines and following established policies and procedures.
- Communication: Communication skills help you work professionally with colleagues and customers, get your ideas across verbally and in writing and understand and apply workplace materials such as procedures and policies.
- Service Orientation: Responding to internal and external customers, showing that you’re present and focused and knowing how to separate personal from professional matters are all skills that help you provide great service!
- Multicultural Sensitivity and Awareness: Being personable towards different people and cultures, fostering appropriate and respectful workplace relationships and interaction and building one’s knowledge of different cultures, races, religions and sexualities will help you work well together.
- Professionalism: Having professionalism means demonstrating loyalty, self-confidence, maturity, and a positive image — and behaving in alignment with the standards of your workplace.
- Academic Assessment and Evaluation:
A. Related Information 33.3% of Grade
Chapter tests and Final Exams Average
B. Skill Proficiency 33.3% of Grade
Shop assignments and documentation (task sheets)
C. Worker Characteristics 33.3% of Grade
Attendance, Appearance, and Attitude
D. Bonus Points/ Extra Credit equal to the number of points above a passing grade on the ASE Exams in each subject.
E. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the Automotive Technology program.
A. Unit Level Exam(s)
Students must provide a digital copy of the Unit 1 Certificate uploaded into CDX to receive credit. The grade will be the post-test score once the certificate has been submitted into CDX.
B. Penalties
No late assignment or post-test submissions will be accepted.
C. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the AT program.
- General Class/Shop Rules
Attendance
Students are expected to attend class regularly.
- Class starts promptly at 8:00 am. Students must be in the classroom at 8:00 or be counted tardy.
- Students must sign out to leave the Automotive Technology area during class hours.
- Absent hours will be counted for sleeping in class and not participating in clean-up.
- Please contact the instructor when absent. Students who are absent three consecutive days with no contact will be dropped from enrollment.
Appearance
Students are expected to maintain a professional appearance while in class.
- Safety glasses are always required in the shop work areas.
- Steel toe shoes or boots are required.
- Uniforms must fit properly, and jackets must be grey flame-resistant fabric, no hoodies.
- Hats and tinted safety glasses are not permitted.
- Students will be sent home to correct uniform issues, and absent hours will increase.
- Tobacco use is only permitted in designated areas.
- Students should not loiter in the parking lot.
Attitude
- Students are expected to employ positive, professional and productive attitudes in class.
- Students will always observe shop safety. Horseplay will not be tolerated. Shop work is only permitted when the instructor is present.
- Students are always to speak respectfully to everyone. Profane, offensive, or harassing language is not tolerated.
- Students are to be on task while in class. Unauthorized cell phone or internet use will cost points. Food is to be eaten before class and during lunch break only. Drinks must be kept off the computer tables.
- Students are to respect customers, TCAT Knoxville, and classmate’s property.
- Fender covers are required for every project.
- All parts and fluids are to be returned to the customer.
- Reckless driving will not be tolerated.
- Test drives must be authorized by the instructor.
- All traffic laws must be obeyed during test drives.
- TCAT Knoxville tools and equipment must be used properly and returned in the original condition. No one is allowed in the tool room without permission from the instructor. Students assigned to the tool room must stay in the tool room.
- Tool carts are to be kept neat and orderly. Nothing should be left on the tool carts between projects.
- TCAT Knoxville computers are to be left in their original configuration.
- Students will not use classmate’s items without permission.
- Policies:
Details specific to all Technology Center policies as well as each policy listed can be found in the current revision to the TCAT Knoxville Institutional Catalog and Student Handbook online at
https://tcatknoxville.edu/current-students/student-handbookcatalog
(You will need to reference your institutions online catalog and student handbook)
- Attendance:
The nature of the programs at the Tennessee Colleges of Applied Technology is such that it is necessary for every student to attend regularly. Excessive interruptions due to absences will have an adverse effect on student progress.
The attendance policy is intended to promote dependability and positive worker characteristics essential to success in the workforce. Students are expected to be punctual and attend class each day. The purpose of the attendance policy is to provide those students with mitigating circumstances or emergencies beyond their control an exception to perfect attendance. Discretionary hours or personal time away from school is not considered appropriate absences. Further, students are required to call in absences to their instructor.
All students must attend at least 90.3% of their scheduled hours in order to maintain satisfactory attendance.
Any student who terminates for any cause and is in probationary status will continue the same probationary status if that student re-enters within one year of the termination date. When a student is terminated a second time because of failing grades and/or violation of policies, the administration must give approval before re-application can be made. Any student terminated due to attendance violations must wait a full trimester before being permitted to re-enroll.
- Disciplinary Policies:
Additional Information can be found on the Tennessee Board of Regents website at http://www.tbr.edu/policies/default.aspx?id=8033
0240-3-21-.01 Institution Policy Statement
0240-3-21-.02 Disciplinary Offenses
0240-3-21-.03 Academic and Classroom Misconduct
0240-3-21-.04 Disciplinary Sanctions
0240-3-21-.05 Disciplinary Procedures
0240-3-21-.06 Traffic and Parking Regulations
- Student Progress:
The Progress Policy provides the minimum criteria for evaluating student achievement relating to identified occupational competencies and defines retention standards of the institution.
Evaluations are recorded for each student at the end of the 72 days of instruction that comprise a trimester.
The trimester grade report will reflect each student’s progress in the following areas:
• Skill Proficiency
• Related Information (Academic Scores)
• Worker Characteristics
A student must maintain a “C” or better average for the 72 day period of instruction. Failure to do so will result in termination at the end of the trimester.
NOTE: Additional retention standards for specific programs may be maintained by the school pursuant to accreditation or licensing requirements. Students receiving financial aid should refer to that section of the catalog for additional requirements for eligibility.
- Computer Operation, Internet/Network Access:
Each computer user must review the policy and guidelines of the institution before operating any computer system. Compliance with this policy is necessary to insure maximum utilization and performance of each computer system, as well as provide a sense of security and respectful cooperation among the school community. Strict adherence to this policy will prevent costly damage or repair, down-time, and/or loss of computer privileges.
(1) No computer system may be used without prior approval of the supervising instructor or other school official.
(2) Because software is protected under copyright laws, no software can be copied without written authorization.
(3) No outside software can be loaded on school computers without written approval.
(4) Changes to a system’s configuration or the inappropriate deleting or changing of computer settings is forbidden.
(5) Technical manuals must not be removed from the training area.
(6) Computers must not be moved or repositioned on tables.
(7) To prevent damage to any system, computer users should not eat, drink or smoke around computer equipment.
(8) Specific instructions for access to the Internet or network:
(a) The system may not be used for personal or private matters.
(b) Creating, distributing, or accessing hate mail, pornographic or obscene material, discriminatory or harassing materials or communications is strictly forbidden.
(c) Anti-social behaviors (including spamming) are forbidden.
(d) Accessing pornographic images or language is forbidden.
(e) Creating, distributing, or accessing confidential material, including, but not limited to, test files or student/personnel records is forbidden.
Any person who violates this policy will be subject to appropriate disciplinary sanctions, including dismissal and/or possible prosecution.
- Services for Students with Disabilities:
According to Section 504 of the 1973 Rehabilitation Act and the 1990 Americans with Disabilities Act (ADA), a student with a disability is someone who has a physical or mental impairment; has a history of impairment; or is believed to have a disability that substantially limits one or more of the major life activities, such as learning, speaking, working, hearing, breathing, caring for oneself, performing manual tasks, seeing, or walking.
TCAT provides services and academic accommodations for students with disabilities who self-identify as having a disability and provide appropriate documentation of the disability to Student Services. Student Services coordinates the services and academic accommodations for all students with disabilities.
These services include, but are not limited to, assistance with registration; new student advising; volunteer note-takers; notification to faculty of accommodation requests; extended/alternative testing; readers, scribes, and interpreters; tutor referrals; designated liaisons to faculty, staff, and the Department of Vocational Rehabilitation; use of campus adaptive equipment; and assistance in identifying/locating adaptive equipment.
Services of a personal nature are not provided. Students who need support services or accommodations for testing are encouraged to contact this office prior to enrollment.
Persons who need assistance or information on services that are available to students with disabilities should contact the Student Services Department.
Syllabus Changes:
The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual communication and posting both notification and nature of change(s) on the course Learning Management System.
Technical Support:
For additional support on specific course content, objectives and requirements, please contact your course Instructor.
Automotive Worker Characteristics 5
Program: Automotive Technology
Class Number: AUT 0005
Class Name: Worker Characteristic
Length: 6 Hours
Class Description:
In the Customer Service Advanced Experience, students will explore practices, tools and skills that enable them to work together with others for a common purpose. Customer Service is a skill needed in the workplace to provide the support and assistance to people who buy, subscribe to, use or otherwise benefit from an organization’s products or services.
Prerequisites:
Completion of TCAT Campus Orientation
Completion of Automotive Safety and Orientation
Entry Level Skill-Sets/Standards:
Students should have proficiency with basic personal computer skills including: Using a mouse/keyboard, use a web-browser to open and navigate web pages, Basic operating system functions to support saving and printing files.
Students will be able to demonstrate knowledge of:
- Integrity
- Work Ethic
- Service Orientation
- Communication
- Multicultural Sensitivity and Awareness
- Professionalism
Textbook (s), Supplementary and Related Instructional Materials:
Required Textbooks:
| 9781284171822 | Bundle: Fundamentals of Automotive Technology 2nd Ed TEXTBOOK / 2 year PREFERRED ACCESS FAT2E Online Access Pack |
Supplementary Materials:
Supplemental textbook materials will be provided when assigned.
Online references and training materials will be used extensively for this course.
Instructional Materials
Skills USA Career Essentials
Please follow the instructions in the Career Essentials Student Login Instructions PDF located in CDX using the provided key name. Complete Unit 5: Customer Service. Let the instructor know when you are ready for the Pre-Test, they will provide the Proctor credentials.
- Class Outline: Review all instructional materials, including the chapter in Fundamentals of Automotive Technology: Principles and Practice, 2e, and all related presentation support materials.
| Unit | Topics | Assignment Reference | Resource |
| 1 | Unit 5 Customer Service | ||
| Skills USA Career Essentials Pretest | Pre-test and Overview | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.A: Integrity | Accountability in Customer Service | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.A: Integrity | Recovering from Mistakes | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.A: Integrity | Resolving Conflict | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.B: Work Ethic | Demonstrating Work Ethic | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.B: Work Ethic | Respecting Workplace Regulations | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.B: Work Ethic | Finding Service Opportunities | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.B: Work Ethic | Tracking Your Day | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.C: Service Orientation | Managing Customer Conflict | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.C: Service Orientation | Meeting Customers’ Needs | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.C: Service Orientation | Building Customer Relationships | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.C: Service Orientation | Creating a Positive Environment | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.D: Communication | Communicating with Customers | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.D: Communication | Following Instructions | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.D: Communication | Understanding Points of View | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.D: Communication | Persuading Customers | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.D: Communication | Creating a Work Plan | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.D: Communication | Approaching Controversial Issues | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.E: Multicultural Sensitivity and Awareness | Cultural Beliefs and Communication | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.E: Multicultural Sensitivity and Awareness | Respecting Physical and Sensory Challenges | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.E: Multicultural Sensitivity and Awareness | Culture and Conflict | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.F: Professionalism | Respecting Dress Codes | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.F: Professionalism | Modeling Professionalism | Skills USA Career Essentials | |
| Career Essentials Unit 5 Essential Element 4.F: Professionalism | Professionalism Online | Skills USA Career Essentials | |
| Skills USA Career Essentials Unit 5 | Post-test: Collaboration | Skills USA Career Essentials |
Class Goals:
This class will explore:
- Integrity
- Work Ethic
- Service Orientation
- Communication
- Multicultural Sensitivity and Awareness
- Professionalism
- Expected Learning Outcomes:
Upon Successful completion of this class, and obtaining Mastery Level of assessment with the unit objectives and skills, the student is expected to be able to:
- Integrity: Having integrity means you do what you say you’re going to do, even when no one is keeping tabs. You demonstrate honesty and ethical, authentic behavior when dealing with customers and you accept personal responsibility for your actions.
- Work Ethic: When you’re known for having a strong work ethic, you’ll stand out in the workplace and among your customers and earn respect and trust. Having a solid work ethic means demonstrating initiative through tenacity and dedication to excellence. You’re committed to being punctual, meeting deadlines and following established policies and procedures.
- Communication: Communication skills help you work professionally with colleagues and customers, get your ideas across verbally and in writing and understand and apply workplace materials such as procedures and policies.
- Service Orientation: Responding to internal and external customers, showing that you’re present and focused and knowing how to separate personal from professional matters are all skills that help you provide great service!
- Multicultural Sensitivity and Awareness: Being personable towards different people and cultures, fostering appropriate and respectful workplace relationships and interaction and building one’s knowledge of different cultures, races, religions and sexualities will help you work well together.
- Professionalism: Having professionalism means demonstrating loyalty, self-confidence, maturity, and a positive image — and behaving in alignment with the standards of your workplace.
- Academic Assessment and Evaluation:
A. Related Information 33.3% of Grade
Chapter tests and Final Exams Average
B. Skill Proficiency 33.3% of Grade
Shop assignments and documentation (task sheets)
C. Worker Characteristics 33.3% of Grade
Attendance, Appearance, and Attitude
D. Bonus Points/ Extra Credit equal to the number of points above a passing grade on the ASE Exams in each subject.
E. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the Automotive Technology program.
A. Unit Level Exam(s)
Students must provide a digital copy of the Unit 1 Certificate uploaded into CDX to receive credit. The grade will be the post-test score once the certificate has been submitted into CDX.
B. Penalties
No late assignment or post-test submissions will be accepted.
C. Academic Grading Scale
90 – 100(+) A Mastery of Learning Objectives and Skills
80 – 89% B Competent Knowledge and Skills
70 – 79% C Passable Knowledge with Minimal Skills
60 – 69% D Unsatisfactory Knowledge and Skill Abilities
0 – 59% F Failure to Reach Acceptable Knowledge or Skill Abilities
A student must maintain a "D" or better average per course code and an overall combined average of a "C" or better for the 72-day period of instruction, which comprises a term. Failure to maintain the required grade average will result in suspension at the end of the term.
Students are required to archive their completed unit assignments and the various unit exercises and projects for the duration of their enrollment in the AT program.
- General Class/Shop Rules
Attendance
Students are expected to attend class regularly.
- Class starts promptly at 8:00 am. Students must be in the classroom at 8:00 or be counted tardy.
- Students must sign out to leave the Automotive Technology area during class hours.
- Absent hours will be counted for sleeping in class and not participating in clean-up.
- Please contact the instructor when absent. Students who are absent three consecutive days with no contact will be dropped from enrollment.
Appearance
Students are expected to maintain a professional appearance while in class.
- Safety glasses are always required in the shop work areas.
- Steel toe shoes or boots are required.
- Uniforms must fit properly, and jackets must be grey flame-resistant fabric, no hoodies.
- Hats and tinted safety glasses are not permitted.
- Students will be sent home to correct uniform issues, and absent hours will increase.
- Tobacco use is only permitted in designated areas.
- Students should not loiter in the parking lot.
Attitude
- Students are expected to employ positive, professional and productive attitudes in class.
- Students will always observe shop safety. Horseplay will not be tolerated. Shop work is only permitted when the instructor is present.
- Students are always to speak respectfully to everyone. Profane, offensive, or harassing language is not tolerated.
- Students are to be on task while in class. Unauthorized cell phone or internet use will cost points. Food is to be eaten before class and during lunch break only. Drinks must be kept off the computer tables.
- Students are to respect customers, TCAT Knoxville, and classmate’s property.
- Fender covers are required for every project.
- All parts and fluids are to be returned to the customer.
- Reckless driving will not be tolerated.
- Test drives must be authorized by the instructor.
- All traffic laws must be obeyed during test drives.
- TCAT Knoxville tools and equipment must be used properly and returned in the original condition. No one is allowed in the tool room without permission from the instructor. Students assigned to the tool room must stay in the tool room.
- Tool carts are to be kept neat and orderly. Nothing should be left on the tool carts between projects.
- TCAT Knoxville computers are to be left in their original configuration.
- Students will not use classmate’s items without permission.
- Policies:
Details specific to all Technology Center policies as well as each policy listed can be found in the current revision to the TCAT Knoxville Institutional Catalog and Student Handbook online at
https://tcatknoxville.edu/current-students/student-handbookcatalog
(You will need to reference your institutions online catalog and student handbook)
- Attendance:
The nature of the programs at the Tennessee Colleges of Applied Technology is such that it is necessary for every student to attend regularly. Excessive interruptions due to absences will have an adverse effect on student progress.
The attendance policy is intended to promote dependability and positive worker characteristics essential to success in the workforce. Students are expected to be punctual and attend class each day. The purpose of the attendance policy is to provide those students with mitigating circumstances or emergencies beyond their control an exception to perfect attendance. Discretionary hours or personal time away from school is not considered appropriate absences. Further, students are required to call in absences to their instructor.
All students must attend at least 90.3% of their scheduled hours in order to maintain satisfactory attendance.
Any student who terminates for any cause and is in probationary status will continue the same probationary status if that student re-enters within one year of the termination date. When a student is terminated a second time because of failing grades and/or violation of policies, the administration must give approval before re-application can be made. Any student terminated due to attendance violations must wait a full trimester before being permitted to re-enroll.
- Disciplinary Policies:
Additional Information can be found on the Tennessee Board of Regents website at http://www.tbr.edu/policies/default.aspx?id=8033
0240-3-21-.01 Institution Policy Statement
0240-3-21-.02 Disciplinary Offenses
0240-3-21-.03 Academic and Classroom Misconduct
0240-3-21-.04 Disciplinary Sanctions
0240-3-21-.05 Disciplinary Procedures
0240-3-21-.06 Traffic and Parking Regulations
- Student Progress:
The Progress Policy provides the minimum criteria for evaluating student achievement relating to identified occupational competencies and defines retention standards of the institution.
Evaluations are recorded for each student at the end of the 72 days of instruction that comprise a trimester.
The trimester grade report will reflect each student’s progress in the following areas:
• Skill Proficiency
• Related Information (Academic Scores)
• Worker Characteristics
A student must maintain a “C” or better average for the 72 day period of instruction. Failure to do so will result in termination at the end of the trimester.
NOTE: Additional retention standards for specific programs may be maintained by the school pursuant to accreditation or licensing requirements. Students receiving financial aid should refer to that section of the catalog for additional requirements for eligibility.
- Computer Operation, Internet/Network Access:
Each computer user must review the policy and guidelines of the institution before operating any computer system. Compliance with this policy is necessary to insure maximum utilization and performance of each computer system, as well as provide a sense of security and respectful cooperation among the school community. Strict adherence to this policy will prevent costly damage or repair, down-time, and/or loss of computer privileges.
(1) No computer system may be used without prior approval of the supervising instructor or other school official.
(2) Because software is protected under copyright laws, no software can be copied without written authorization.
(3) No outside software can be loaded on school computers without written approval.
(4) Changes to a system’s configuration or the inappropriate deleting or changing of computer settings is forbidden.
(5) Technical manuals must not be removed from the training area.
(6) Computers must not be moved or repositioned on tables.
(7) To prevent damage to any system, computer users should not eat, drink or smoke around computer equipment.
(8) Specific instructions for access to the Internet or network:
(a) The system may not be used for personal or private matters.
(b) Creating, distributing, or accessing hate mail, pornographic or obscene material, discriminatory or harassing materials or communications is strictly forbidden.
(c) Anti-social behaviors (including spamming) are forbidden.
(d) Accessing pornographic images or language is forbidden.
(e) Creating, distributing, or accessing confidential material, including, but not limited to, test files or student/personnel records is forbidden.
Any person who violates this policy will be subject to appropriate disciplinary sanctions, including dismissal and/or possible prosecution.
- Services for Students with Disabilities:
According to Section 504 of the 1973 Rehabilitation Act and the 1990 Americans with Disabilities Act (ADA), a student with a disability is someone who has a physical or mental impairment; has a history of impairment; or is believed to have a disability that substantially limits one or more of the major life activities, such as learning, speaking, working, hearing, breathing, caring for oneself, performing manual tasks, seeing, or walking.
TCAT provides services and academic accommodations for students with disabilities who self-identify as having a disability and provide appropriate documentation of the disability to Student Services. Student Services coordinates the services and academic accommodations for all students with disabilities.
These services include, but are not limited to, assistance with registration; new student advising; volunteer note-takers; notification to faculty of accommodation requests; extended/alternative testing; readers, scribes, and interpreters; tutor referrals; designated liaisons to faculty, staff, and the Department of Vocational Rehabilitation; use of campus adaptive equipment; and assistance in identifying/locating adaptive equipment.
Services of a personal nature are not provided. Students who need support services or accommodations for testing are encouraged to contact this office prior to enrollment.
Persons who need assistance or information on services that are available to students with disabilities should contact the Student Services Department.
Syllabus Changes:
The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual communication and posting both notification and nature of change(s) on the course Learning Management System.
Technical Support:
For additional support on specific course content, objectives and requirements, please contact your course Instructor.