Caption Training
Overview
Beginning of Caption Training
Lesson/Objective
The lesson/objective of this training is to bring an introduction to the parts of captioning that are important to keep in mind before diving into the specifics. This is the start of a training module that employees can use that work for a service that provides captioning for those who are hard of hearing via their phones. This lesson will be a brief introduction to speaking verbatim, enunciating clearly, keeping up with the speed of the speaker, and trying to stay relaxed. These are the four most important things to consider in order to caption well for customers as well as meet any expectations with call quality that the company has in place. Each of the four considerations that employees need to keep in mind will be gone into greater detail as new hire training goes on for current employees. There will be tips and tricks given as well as hands on learning by captioning practice calls to gain a better understanding of what is expected as well as to begin getting experience with captioning. This is a part of training that will take the most time for new hires to learn and will also be a part of the remainder of training going forward. There will be at least a week of training that revolves around captioning clearly and effectively, with more training to be provided if new hires need it based on their learning pace and their specific needs before beginning to take live calls. This should be enough time to properly prepare new hires to begin captioning live phone calls.
Caption Like A Pro!
The lesson/objective of this training is to bring an introduction to the parts of captioning that are important to keep in mind before diving into the specifics. This is the start of a training module that employees can use that work for a service that provides captioning for those who are hard of hearing via their phones. This lesson will be a brief introduction to speaking verbatim, enunciating clearly, keeping up with the speed of the speaker, and trying to stay relaxed. These are the four most important things to consider in order to caption well for customers as well as meet any expectations with call quality that the company has in place. Each of the four considerations that employees need to keep in mind will be gone into greater detail as new hire training goes on for current employees. There will be tips and tricks given as well as hands on learning by captioning practice calls to gain a better understanding of what is expected as well as to begin getting experience with captioning. This is a part of training that will take the most time for new hires to learn and will also be a part of the remainder of training going forward. There will be at least a week of training that revolves around captioning clearly and effectively, with more training to be provided if new hires need it based on their learning pace and their specific needs before beginning to take live calls. This should be enough time to properly prepare new hires to begin captioning live phone calls.
Welcome! Today we are going to be learning how to properly caption phone call conversations for our customers! We'll give you tips and tricks that can help you with enunciation as well as speed! By the end of the training you'll be able to sit back and caption like it si second nature! Let's get started!
Speak Verbatim!
The first and most important thing to remember when we are captioning for our customers is to be sure that we are copying everything that is being said verbatim. This will allow the software to accurate print the captions you are saying so that our hard of hearing customers can read the conversation in real time and connect to their friends and family!
Enunciate Clearly!
It is important in order for the software to print the correct words for us to enunciate as clearly as we can. We want to find a happy medium between speaking in our normal conversational voice and sounding like a monotone robot. We want to avoid the high and low pitches that our conversational speech can bring, while also avoiding sounding too much like a robot that can throw off how well the software works.
Keep Up With The Speed!
It is also important to keep up with speakers at their pace. Some people speak faster than others, and it is important that we are able to keep up so that we are getting all of the information needed to caption correctly and give our customers the best captioning experience possible!
Don't Stress!
One of the most important things to remember with captioning for our customers is to not stress and not focus too hard on whether everything is coming out correctly! Oftentimes you'll find that captioning goes it's best when you are relaxed, and not super focused on what is being said or trying to find meaning in any conversation. So breathe, you'll get the hang of it!
Caption Champion!
Once you're comfortable speaking verbatim, enunciating, keeping up with speed, and staying relaxed, you'll be on your way to being a Caption Rockstar!