2.3.2 Knowledge Check (with solutions)
Plan communications.
Overview
This learning module (Lesson 3 of Unit 2) is part of a course called Project Management Fundamentals and may either be completed individually as a stand-alone topic, or part of a trio of learning modules on external management, or as part of the course.
Learning outcomes.
Crudely speaking, there are two sorts of communications in project management (internal and external). Internal communications involves inter-personal communications, including within the project team (and this will be covered in a later module - 3.2). External communications includes communicating with all of the external stakeholders. In all projects, effective communications is essential and can be planned.
Upon successful completion of this module, you'll be able to:
- Explain the basic communication model.
- Describe communications types.
- Create communications management plan.
What is the basic communication model? | 5 minute watch
What is project management communication? | 2 minute watch
What are the different communication types? | 3 minute read
Read this article about communication techniques for effective project management by the Association for Project Management (2021).
What is a communications management plan? | 8 minute read
Read this article about project management communications planning by LucidChart.
Test your knowledge.
- T/F: This module focused on planned communications as opposed to interpersonal communications.
- True
- False
- Which of the following is NOT one of the key components of basic communications?
- Channel
- Coding
- Feedback
- Frequency
- Message
- Noise
- Sender
- Receiver
- Match the forms of communication (on the left) with specific examples (on right).
Interactive Billboard Push Email Pull Phone conversation Webpage repository
- What is the first step in developing a communications management plan?
- Choose format
- Communicate with stakeholders
- Establish timeline
- Set goals