Manage quality.
Overview
This learning module (Lesson 3 of Unit 4) is part of a course called Project Management Fundamentals and may either be completed individually as a stand-alone topic, or part of a trio of learning modules on scope management, or as part of the course.
Learning outcomes.
Projects need to be executed efficiently and effectively. By planning and monitoring quality, a project manager ensures the customer or end user (or sponsor) gets what they expect.
Upon successful completion of this module, you'll be able to:
- Define quality and basic principles of its management.
- Describe the seven basic quality tools.
- Conduct audits and monitor quality.
What is quality? | 1 minute read
Quality is the degree to which a set of inherent characteristics of a product, service, or result fulfills the requirements. Quality includes the ability to satisfy the customer's stated or implied needs. The product, service, or result of a project (referred to here as deliverables) is measured for the quality of both the conformance to accepted criteria and fitness for use.
How is quality integrated into project management? | 2 minute read
Read this article on recently developed Project Management principles by Plaky (2023).
What elements of quality need managing? | 5 minute read
What are the 7 quality tools for project management | 4 minute watch
How do you monitor quality? | 8 minute watch
Test your knowledge.
- T/F: Quality is the degree to which a set of inherent characteristics of a product, service, or result fulfills the requirements.
- True
- False
- Which of the following identifies the four main components of a quality management process?
- Planning, assurance, control, continuous improvement
- Planning, doing, checking, recording
- Estimating, analyzing, evaluating, ensuring
- Analyzing, assuring, recording, closing
- Planning, executing, monitoring, closing
- T/F: A quality deliverable satisfies customers or stakeholders needs.
- True
- False
- Which of the following is NOT one of the typical criteria for determining quality?
- Color
- Conformity
- Efficiency
- Reliability
- Sustainability
- Uniformity