Transactions for a merchandising business related to sales and cash receipts will …
Transactions for a merchandising business related to sales and cash receipts will be discussed and practiced. New vocabulary will be reviewed. Customer service scenarios, videos, and role play will also be addressed to go along with this lesson in accounting.
This course instructs students on how to develop technologies that help people …
This course instructs students on how to develop technologies that help people measure and communicate emotion, that respectfully read and that intelligently respond to emotion, and have internal mechanisms inspired by the useful roles emotions play.
Course Description This course provides an in-depth study of the methods and …
Course Description This course provides an in-depth study of the methods and techniques employed by the hospitality and tourism industry to accomplish effective and efficient customer service operation. Includes combined discussions of management theory, systems, decision-making, and leadership directly relevant to any profession with emphasis on the hospitality industry. Also covers the business facets of human resource management, finance, ethics, and total quality management with a business environment.
Course Learning Outcomes At the end of this course, students will be able to:
· Explain the elements of a service culture and what separates average and excellent customer service · Identify consumer behaviors and needs as they relate to customer decisions · Identify factors that help better serve a diverse customer base · Describe how to build and maintain trust as related to quality service
This rubric includes three scenarios (one for the classroom, one for the …
This rubric includes three scenarios (one for the classroom, one for the workplace, and one for career-technical student organizations) that can be implemented to assess students' abilities to handle difficult customers in the workplace. It also includes a comprehensive rubric and instructions for using the rubric to assess student performance. A downloadable document containing the full set of activities, instructions, and rubrics can be found in the Resource Library. For more rubrics and other instructional tools, visit https://mbastatesconnection.mbaresearch.org/.
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