Healthcare Professional Micro-credential Course Files
Micro-credential Resources and Guidance Documents
Healthcare Professional Micro-credential (Part 2 - Professionalism in Healthcare Series)
Overview
This micro-credential is designed to equip healthcare professionals with essential skills and knowledge to excel in their roles by emphasizing the importance of professionalism and customer service. Effective time management and organizational strategies will be covered. Students will explore the importance of personal appearance, positive attitude, and ethical behavior in healthcare. The topics of bias, prejudice, ethnocentrism, and cultural competence will be covered, all of which are essential for providing high-quality, patient-centered care.
This micro-credential is part 2 of 3 of the Professionalism in Healthcare Series. ( Part 1 – Patient Centered Communicator, Part 3 – Teamwork & Interprofessional Collaborator)
Content is accesible in the SCORM file or in the zip file. Reference resource documents such as the course roadmap for manual set up of this course.
Micro-credential: Healthcare Professional Course Contents and Documents
This micro-credential is designed to equip healthcare professionals with essential skills and knowledge to excel in their roles by emphasizing the importance of professionalism and customer service. Effective time management leading to organizational strategies will be introduced. Students will explore the importance of personal appearance, positive attitude, emotional intelligence, and other professional and ethical behavior in healthcare. The topics of empathy, bias, prejudice, ethnocentrism will be presented, all of which are essential for developing into a patient centered healthcare professional.
Skills: Professionalism | Empathy | Customer Service | Task Prioritization & Time Management | Healthcare Ethical Standards & Conduct
Content includes:
Powerpoint lectures, supplementary videos (youtube), links to articles, various resources, activities, and assessments. Content can be accessed within the SCORM file or within the zip file - also see guidance documents.
Content is delivered in an LMS - fully online, self-led. Micro-credential takes approximately 2-3 hours to complete.