A College-to-Career Guide to Success (2019) Partially Adapted from Business Communication for Success (2015)

Short Description:
This open educational resource is designed to guide first-year college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession. Organized in three major units—Communication Fundamentals, Applied Writing, and Oral Communication—the textbook is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style of a professional email between colleagues. By meeting the learning outcomes of Algonquin College’s first-year Communications course ENL1813 and its follow-up ENL1823 or equivalent, the textbook helps ensure that students graduate with the communication skills necessary to succeed in the modern workplace.

Word Count: 200025

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Canadian Edition (2020) Adapted from A College-to-Career Guide to Success (2019) Partially Adapted from Business Communication for Success (2015)

Short Description:
This open educational resource is designed to guide first-year college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession. Organized in three major units—Communication Fundamentals, Applied Writing, and Oral Communication—the textbook is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style of a professional email between colleagues. The textbook helps ensure that students graduate with the communication skills necessary to succeed in the modern workplace. This version was revised for Personal Support Workers

Word Count: 194888

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

This open textbook is designed in 12 chapters featuring a spectrum of current and relevant Canadian business communication topics. In chapters 2 to 12 of this open textbook you will be introduced to three business professionals in three different disciplines. Each of these professionals encounters communications successes and challenges in their everyday work, and their stories will be featured as reflection guidance through the textbook. In addition, each chapter will provide learning outcomes, a list of chapter topics (Chapter Preview), “Check your Knowledge” quizzes, a chapter glossary, and additional resources.

Short Description:
This text is in use at James Madison University for students enrolled in SCOM 121/122/123. It also the text in use at Blue Ridge Community College for students enrolled in CST 110.

Word Count: 119183

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Word Count: 236921

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Word Count: 232039

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Communication in the Real World: An Introduction to Communication Studies overviews the time-tested conceptual foundations of the field, while incorporating the latest research and cutting-edge applications of these basics. Each chapter will include timely, concrete, and real-life examples of communication concepts in action. A key feature of this book is the integration of content regarding diversity and organizational communication in each chapter through examples and/or discrete sub-sections. Discussions of diversity are not relegated to feature boxes. Also integrated into the content are examples that are inclusive in terms of race, gender, sexuality, ability, age, marital status, religion, and other diverse identity characteristics.

Overviews the time-tested conceptual foundations of the field, while incorporating the latest research and cutting-edge applications of these basics. Each chapter will include timely, concrete, and real-life examples of communication concepts in action.

Communications: Small Group Communication Canvas Commons Course

COMM 219

DESCRIPTION
Provides theory and practice in teamwork, leadership, and conflict management through participation in small group situations. The emphasis will be on task-oriented, decision-making groups like those found in various workplaces.

LEARNING OUTCOMES
1. Explain the transactional model of communication and describe how messages may be sent and received at both conscious and unconscious levels.
2. Describe the behaviors and attitudes used by the competent communicator who adapts appropriately to various workplace, professional, and personal contexts, other people with diverse perspectives and experiences, and the communicator's goals.
3. Explain and analyze the differences between a "me" orientation and a "we" orientation to problem-solving.
4. Recognize the cyclical nature of team development and create appropriately negotiated norms for team maintenance and performance enhancement.
5. Recognize and describe roles necessary for task performance and team maintenance, including the role of leader.
6. Analyze and report on the communication skills needed for managing conflict and tension in diverse teams.

Syllabus and materials for the first half of a course that prepares students to produce professional written business communications. In addition to improving information literacy, computer literacy, and English grammar skills, students will improve abilities that are essential in the workplace. Includes links to OER readings, videos, and activities.

Syllabus and materials for the second half of a course that prepares students to produce professional written business communications. In addition to preparing professionally written business documents for a variety of purposes using current technology, students will acquire project management skills and experience. Includes links to OER readings, videos, and activities.

Short Description:
This book will examine the key principles of communication personnel in law enforcement require. Areas covered include listening skills, communicating tactics, interviewing skills, note-taking, report writing and testifying in court. Also covered is a section on PTSD and its interaction with law enforcement.

Word Count: 66101

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Communicating to Connect: Interpersonal Communication for Today introduces an undergraduate to a whole new world of concepts with an in-depth exploration of interpersonal communication. Theory and research that reflect what is currently known about interpersonal communication complement practical skills explaining why course concepts are important in an undergraduate’s everyday life. The narrative voice and culturally diverse examples, as well as relevant pictures, charts, graphs, videos, and multimedia enhance reading comprehension. In 13 units, this easy-to-navigate OER (Open Educational Resource) promotes the study of interpersonal communication to the world in the most accessible way possible. Ancillary materials are available upon request to support student learning and instructional planning.

The Community Tool Box is a free, online resource for those working to build healthier communities and bring about social change. Our mission is to promote community health and development by connecting people, ideas, and resources. The Community Tool Box is a public service developed and managed by the KU Center for Community Health and Development and partners nationally and internationally. The Tool Box is a part of the Center’s role as a designated World Health Organization Collaborating Centre for Community Health and Development.

Professors and instructors from various disciplines use the Community Tool Box as a resource for their teaching. The Tool Box is often used as course text in the fields of public health, community psychology, nursing, social welfare, and other applied fields.

Chapter 1. Our Model for Community Change and Improvement
Chapter 2. Other Models for Promoting Community Health and Development
Chapter 3. Assessing Community Needs and Resources
Chapter 4. Getting Issues on the Public Agenda
Chapter 5. Choosing Strategies to Promote Community Health and Development
Chapter 6. Communications to Promote Interest
Chapter 7. Encouraging Involvement in Community Work
Chapter 8. Developing a Strategic Plan
Chapter 9. Developing an Organizational Structure for the Initiative
Chapter 10. Hiring and Training Key Staff of Community Organizations
Chapter 11. Recruiting and Training Volunteers
Chapter 12. Providing Training and Technical Assistance
Chapter 13. Orienting Ideas in Leadership
Chapter 14. Core Functions in Leadership
Chapter 15. Becoming an Effective Manager
Chapter 16. Group Facilitation and Problem-Solving
Chapter 17. Analyzing Community Problems and Solutions
Chapter 18. Deciding Where to Start
Chapter 19. Choosing and Adapting Community Interventions
Chapter 20. Providing Information and Enhancing Skills
Chapter 21. Enhancing Support, Incentives, and Resources
Chapter 22. Youth Mentoring Programs
Chapter 23. Modifying Access, Barriers, and Opportunities
Chapter 24. Improving Services
Chapter 25. Changing Policies
Chapter 26. Changing the Physical and Social Environment
Chapter 27. Cultural Competence in a Multicultural World
Chapter 28. Spirituality and Community Building
Chapter 29. The Arts and Community Building
Chapter 30. Principles of Advocacy
Chapter 31. Conducting Advocacy Research
Chapter 32. Providing Encouragement and Education
Chapter 33. Conducting a Direct Action Campaign
Chapter 34. Media Advocacy
Chapter 35. Responding to Counterattacks
Chapter 36. Introduction to Evaluation
Chapter 37. Operations in Evaluating Community Interventions
Chapter 38. Some Methods for Evaluating Comprehensive Community Initiatives
Chapter 39. Using Evaluation to Understand and Improve the Initiative
Chapter 40. Maintaining Quality Performance
Chapter 41. Rewarding Accomplishments
Chapter 42. Getting Grants and Financial Resources
Chapter 43. Managing Finances
Chapter 44. Investing in Community Resources
Chapter 45. Social Marketing of Successful Components of the Initiative
Chapter 46. Planning for Sustainability

Sample syllabi are also available: https://ctb.ku.edu/en/teaching-with-the-community-tool-box

This is both a human communication and public speaking text for the general education course.

This is both a human communication and public speaking text for the general education course.

Perspectives for the Canadian Workplace

Short Description:
This book examines the nature of conflict in the workplace - its sources, costs and management, as well as workplace conflict management with respect to group interactions, organizational culture, and provincial/federal legislation. In addition, this book focuses on the individual; how our perceptions, emotions, motivation, personality and communication skills impact how we manage stress and conflict at work. Throughout the book, readers are encouraged to engage in critical self-assessment and case study review. These exercises provide the reader with the opportunity to assess potential conflict situations, recognize emotions, communicate assertively, and manage conflict with integrity and professionalism.

Long Description:
This Open Educational Resource (OER) is a custom publication for students enrolled in PSYC-6006: Conflict Management.

In the first half of the book, we will examine the nature of conflict in the workplace – its sources, costs and management. We will also briefly examine workplace conflict management with respect to group interactions, organizational culture, and provincial/federal legislation.

During the second half of the book, the focus will be on the individual; how our perceptions, emotions, motivation, personality and communication skills impact how we manage stress and conflict at work.

Throughout the book, you will be encouraged to engage in critical self-assessment and case studies. These exercises will provide you with the opportunity to assess potential conflict situations, recognize your emotions, communicate assertively, and manage conflict with integrity and professionalism.

Word Count: 168804

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Information about how to determine whether a published work between 1923 and 1978 is in the public domain.

The introduction of Business Communication for Success, the textbook used throughout this course, notes that Ň[E]ffective communication takes preparation, practice, and persistence. There are many ways to learn communication skills; the school of experience, or Ôhard knocks,Ő is one of them. But in the business environment, a ÔknockŐ (or lesson learned) may come at the expense of your credibility through a blown presentation to a client.Ó Effective communication skills are a prerequisite for succeeding in business. Communication tools and activities connect people within and beyond the organization in order to establish the businessŐs place in the corporate community and the social community, and as a result, that communication needs to be consistent, effective, and customized for the business to prosper. Business Communication for Success provides theories and practical information that represent the heart of this course, while additional resources are included to expand or pose alternatives to the approaches chosen in the textbook. You will receive maximum benefits from this course if you complete the readings first and then use the additional resources to fill in the blanks and/or reconsider the topics in the textbook.